FAQ

I have a peanut allergy, are your products safe?

Our products are packaged in a facility where peanuts and other tree nuts are present. However, we do try our best to make sure that there is no contamination or mixing by having them packaged on separate lines.

Can I cancel my order?

Please contact us as soon as possible either by email or phone so that we can cancel your order before it is shipped.  

What is your return policy?

For unopened items the customer has three business days after receiving their order to request a reimbursement or exchange. If you received the wrong item, please contact our customer service by email or phone as soon as possible. If your item was damaged during delivery please provide details and a picture of the item and send it to customerservice@hejratltd.com. After this time period, we will not be able to accept any returns or issue reimbursement for any of our products.

Unsealed items cannot be returned because of health and safety concerns regarding our product quality and handling. Once our packages are out of our hands we can no longer guarantee if the packaged has been tampered with. Our goal is to make sure our customers only receive the best tasting and freshest quality products that are safe and nutritious to consume by their families. However, if there are any issues with respect to the products quality and freshness please get in contact with us as we value you feedback. 

If you have any questions please do not hesitate to send us an email at info@hejratltd.com.